Summarised
below are key policies, rules and expectations of The Cairndale Hotel & Spa. These apply to all Customers of Cairndale Spa (herein “Spa”) and help make an exceptional experience for everyone, so please read them carefully.
Under your Customer Agreement, you are responsible for complying with all Spa policies, including, without limitation, those outlined in this document. Cairndale Spa reserves the right to cancel, revoke or suspend your Customership for any violation of the Spa Policies.
ACCESSING The Spa
Check-In: You are required to check in at the front desk upon entry to the Spa. If you leave and re-enter the Spa you will need to check back in with the front desk.
Identification: the Spa reserves the right to require you to maintain a photo or copy or your photo identification on-file with the Spa and/or to show photo identification or otherwise verify your identity before entering the Spa facilities.
Good Standing: Cairndale Spa reserves the right to prohibit you from accessing and entering the Spa if there are any outstanding past-due/overdue amounts payable or your Customer account is otherwise not in good standing.
USING The Spa
Customer Conduct: You are expected to act in a respectful and socially acceptable manner while using the Spa and to be mindful of other individuals’ physical and personal space. You may not engage in behaviour or conduct that Cairndale Spa, in its discretion, considers unruly or inappropriate, including without limitation harassing, badgering, antagonising, taunting, threatening, abusing, touching, or otherwise acting in an aggressive, unsportsmanlike, indecent or inappropriate manner towards any other Customer, guest, employee or other individual.
Cairndale Spa reserves the right to remove you from The Spa and/or revoke, cancel, suspend or otherwise limit your Customership, and/or notify law enforcement authorities if you engage in any conduct or behavior that Cairndale Spa, in its discretion, onsiders inappropriate, indecent, unsafe, unlawful or otherwise in violation of the Spa Policies.
No phone and Camera Use in Private Areas: Using phones, cameras or any other recording devices in Spa locker rooms and other private spaces like spa treatment rooms is strictly prohibited. Using phones, cameras and other recording devices to capture individuals without consent in pool areas is also prohibited.
Other phone and Camera Use: As a courtesy to other members, you may not speak on your phone, or use any video chat application, while in the Spa. You may take photos or videos in public areas of the Spa solely for your personal use. You may not take photos or videos in the Spa to promote your or any third party’s business, products or services, unless previously agreed with Spa management. Use of any lighting, tripods or other such equipment is prohibited. You are expected to be respectful of other members, and you may not intentionally film another individual without their permission. If you post online or on social media a photo or video that was taken in the Spa and another individual appearing in that content complains, Cairndale Spa reserves the right to ask you to remove the post.
Lockers: Lockers are provided solely for your benefit and convenience. You are responsible for locking your locker. The Spa will remove any articles left in a locker overnight.
Personal Property: You should avoid bringing valuables onto Spa premises. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAIRNDALE SPA WILL NOT BE LIABLE FOR THE LOSS OR THEFT OF, OR DAMAGE TO, ANY PERSONAL PROPERTY OF YOU OR YOUR GUESTS, INCLUDING WITHOUT LIMITATION ANY ITEMS LEFT IN LOCKERS, LOCKER ROOMS, SPA TREATMENT ROOMS, STUDIOS, OR ELSEWHERE IN THE SPA.
Dress Code: Appropriate swimwear is required to enter and use the Spa public areas. Cairndale Spa may deny you use of the Spa facilities if you do not wear proper attire. Robes and appropriate footwear will be provided for your use in the Spa.
Children: Children under sixteen (16) years of age are not permitted to use Spa facilities and locker rooms. Those aged sixteen (16) to eighteen (18) years of age may access the Spa if accompanied by a responsible adult.
Weapons: Firearms and other weapons are strictly prohibited from being brought into Spa facilities, even if you have a permit to carry a concealed weapon.
Spa Treatment Booking and Payment: You will be required to provide your credit card information in order to book an appointment for a Spa treatment (a “Treatment”). You must check in at the front desk prior to your Treatment and check out at the front desk after your Treatment. If you fail to check out after your Treatment, Cairndale Spa will charge the payment information provided at the time of booking or, if such information is invalid, the credit card or other account then on-file with Cairndale Spa.
Treatments, Packages, Spa Days Cancellation Policy: All Spa cancellations must be notified to the Company and are only effective when the guest receives a written acknowledgement of that cancellation from the Company. You may cancel with full refund if it is more than 28 days until your spa day or treatment takes place. If you cancel or reschedule with more than 10 days but within 28 days, you will be given the option to reshedule or recieve a full refund in the form of a gift voucher. Cancellation within 10 days of your treatment or spa package start time or failure to show up to your Treatment will incur 100% of the cost.
You are not entitled to any refund for or reinstatement of any late-cancelled or missed Treatment. If one member of a group booking has to reschedule due to unforeseen circumstances with 10 days notice, the rest of the group are not entitled to reschedule.
No Refunds of Treatments within Packages and Spa Days: All sales of Treatments are final and non-refundable, except as required by law. Treatments have no cash value and are non-transferable and non-descendible. If you arrive late your treatment time will not be increased and your treatment will take place in the remaining time allotted. Full payment will still be taken and no refund given for lost time.
Mutual Respect: Spa days and Treatments are voluntary activities in which you may elect to participate. You understand and acknowledge that the nature of spa treatments may require close contact between you and your therapist and that he or she may need to touch your body to provide adjustments and guidance as necessary. You may end your Treatment if you feel uncomfortable at any time. If you have any concerns as to how a Treatment was conducted, please raise those concerns with the Spa Manager.
Cairndale Spa upholds its personnel to the highest standards of professionalism and expects the same in return from you. If you make any inappropriate or sexually suggestive remarks or advances, your Treatment will be terminated immediately and the Spa may, in its discretion, terminate your customership or take further and potential external action if deems necessary.
Services Rendered by Cairndale: Your purchases of any Treatments are the purchase of services to be provided by Cairndale Spa, not by any particular therapist, and Cairndale reserves the right to change or substitute your therapist at any time. For Treatments, if you have specified a gender request for your therapist and the Spa is unable to accommodate that request for the scheduled time, Cairndale Spa will work with you to reschedule or, if needed, cancel your Treatment.
Discounts: Cairndale may offer certain discounts for purchasing Spa days or Treatments as a package. Any such discounts apply only to the number of Days or Treatments purchased in the package. Any further or additional Days or Treatments will be charged at the then-current rate for individual Days or Treatments.
COMPLIMENTARY ITEMS
From time to time, Cairndale Spa may provide you with certain complimentary or promotional items, including without limitation, complimentary Spa access, Treatments, Spa products, or promotional gift cards (collectively “Complimentary Items”). Complimentary Items are offered at Cairndale Spa’ discretion, have no cash value and are non-refundable, non-transferable and non-descendible. Complimentary Items expire ninety (90) days after the date of issuance, unless otherwise expressly stated on a voucher or other written terms and conditions for a Complimentary Item.
All applicable Cairndale Spa Policies, including without limitation regarding booking and cancellation, apply to your use of Complimentary Items. Complimentary Items may only be redeemed and used while you are in good standing and will become null and void upon any breach of Spa Policies.
YOUR INFORMATION
Privacy Policy: We use the personal data collected through your Spa bookings, including without limitation your access to and use of the Spa, The Cairndale Hotel, www.cairndalehotel.co.uk and/or the Cairndale-br anded Digital Properties in an effort to fulfil our commitment to offering and providing unparalleled customer service.